Frequently Asked Questions
1Is it Realsa Agro Products Natural & Organic?
We provide both organic certified and non-organic products, depending on the preference of our partners. However, we do wish to emphasize that our core business is organic. Every Realsa’s product is made from carefully selected ingredients from the finest sources. We only deal with natural & organic ingredients (no chemical fertilizer or pesticides). We do care to deliver the health-benefits to our consumer through the products we bring. We do not centralize the production process, but empower the local people to do the processing in artisanal way by providing them the capacity building and technological assistance.
2Where are you located?
Our Management office located at Semarang, the capital city of Central Java. Our warehouse is located in Semarang, close to Tanjung Emas (Semarang port), on the island of Java in Indonesia. Our plantations and quality control team are spread through several locations in mid-Java and east-Java.
3What do you supply?
We supply Coconut Products (organic coconut sugar, virgin coconut oil, fresh mature coconut), coffee bean (robusta, arabica), java mud volcano salt and other agriculure products origin from Indonesia.
4Are you certified organic?
For organic coconut sugar we are certified USDA, EU, and JAS Organic. For another products we have ceriticate Indonesia National Standart (SNI).
5What is your product services?
Our company provides 3 different services. We can provide you with our own label, with private label and bulk orders. Pricing for our own label and private label depends on the quantity and the size per package as well as the type of packaging. Therefore we can quote you for our own label / private label on request.
6What is your Minimum Order Quantity (MOQ) and related prices?
Our MOQ for all products is 500 KGS and varies in weight depending on the packaging option. For price requests please email us at firstname.lastname@example.org
7Do you provide samples of your products?
We provide minimum product samples free of charge; we do ask that you pay for shipping costs though. PayPal or T/T is our preferred payment method for sample shipping fees. We can also arrange collection with your preferred courier service with or without a customer account number.
8How is your products packed into a container?
Well that all depends if it’s a LCL or FCL. The LCL (Less Container Load) option loads the products onto pallets, while the FCL (Full Container Load) option can load the products onto pallets or a no-pallet configuration. You can refer to our Buying Terms section for more information.
9What shipping options do you provide?
We have the shipping options of EXW (Ex Works), FOB (Free On Board), CFR (Cost and Freight) or CIF (Cost, Insurance and Freight). For FOB our port of shipment is Semarang, Central Java Province.
10What is Private Label and do you offer this service?
Private label means that we pack products into pouches for you and apply your own label at our packing facility here in Indonesia. We offer a variety of kraft paper and plastic pouches. We can also provide printed pouches on request. Contact our sales for more information.
11What sizes do you offer w/ private label and white label?
We can pack almost any size you prefer: 100 g, 250 g, 500 g, 1000 g. The maximum quantity mainly depends on the type of packaging and product that you prefer.
12How do I buy Realsa Agro products?
For the moment we do not provide an online purchase except for export and wholesale. If you want to buy a product from us, can come directly to our shop at our head office.